— We have a 14 days full refund policy from the day of delivery. The item should have not been used and should be in the original packaging, or of the same quality and in re-saleable condition. You are responsible for shipping the item back to us or bring it back to the store. Please, make sure that it has been packed well so that it does not get damaged during transportation. You will be refunded the full order amount, without the return transportation costs. Refunds are credited to the same card or account that was used for payment at purchase.
Our returns policy is valid for all standard items and does not apply to customised items and those that are made-to-order.
To claim a return you should do the following:
1. Email: firstname.lastname@example.org with the reason for the return as soon as possible.
2. You will then be emailed the returns note with returns address label. This needs to be sent within 7 working days from receipt of item.
3. You can also bring the object back to the store.
If you wish to exchange an item you should simply return the item you wish to exchange and make a new order for the item you wish to receive.
Gift cards: No cash returns! Online gift cards can be used on our webshop or in our store. The giftcards are not digital rechargeable.